Your account
Your Sitora account is one account across all four apps. This page explains how to keep it safe and what the apps mean when they talk about access.
Keep at least two ways in
Section titled “Keep at least two ways in”Open Sign-in methods from your profile. It lists every way your account can be signed into, when each was last used, and which one you are using right now.
The single most useful thing you can do here is add a second method. Most lockouts have the same cause: someone signed up with one method, then lost it — changed phone number, lost the Google account, deleted the messaging app. With two methods on file, losing one is an inconvenience instead of a lockout.
The app will occasionally prompt you about this after you sign in. It is not nagging for its own sake; it asks when your account genuinely has only one way in.
Your profile
Section titled “Your profile”Your profile is where you set:
- Your name and contact details — what staff see when you place an order
- Your language — English, Russian or Uzbek
- Your sign-in methods — see above
- Sign out — on this device
In the staff and owner apps the profile also shows who you currently are in the system: which branch you are working in and in which role, or which restaurant you are controlling. When something on screen looks wrong, this is the first thing to check — you may simply be in the wrong branch.
What “access” means
Section titled “What “access” means”The word comes up constantly in Sitora Pro and Sitora Biz, so it is worth pinning down.
Your account by itself does not let you do anything at a restaurant. What lets you act is a role at a branch, given to you by someone at that restaurant — a branch admin, a manager, or the owner. That is your access.
Consequences worth knowing:
- Access can change while you are using the app. If someone changes your role during your shift, the app tells you and stops showing you actions you no longer have. It does not let you keep working from a screen that is no longer true.
- Access is per branch. Being a cashier at one branch does not make you a cashier at another.
- You may hold several roles at one branch. In that case you choose which one you are working as, and can switch during your shift.
- Sitora staff cannot give you access to a restaurant. Only that restaurant can. If you have no access, the person to ask works at the restaurant, not at Sitora.
Language
Section titled “Language”Every app ships in English, Russian and Uzbek, and you set it per person, not per restaurant. Two people using the same tablet can see it in different languages by signing in as themselves.
Changing the language redraws the whole app. Your cart, your place in a queue, and anything you have typed are preserved.
Notifications
Section titled “Notifications”The apps send you notifications about things that need you: an order status change for a guest, work arriving for a courier, an alert for an owner. Sitora Biz lets owners tune which alerts they receive from the account screen.
If you are not getting notifications, check your phone’s own notification settings for the app first — that is the usual cause.
Privacy: what other people can see
Section titled “Privacy: what other people can see”- Guests see restaurant information, and the staff name attached to a conversation about their order.
- Staff see the guest details attached to an order they are working on — name, contact number, and the address for a delivery.
- Couriers see a delivery’s payout and distance before accepting, and the customer’s address and contact number only after accepting. Before you take a job, it is not your customer.
- Restaurant feedback about a courier is aggregated. A courier sees how many positive and negative ratings they have and for what reasons — never which restaurant said what.