Ordering at a table
Dine-in is the app’s home ground: you are sitting in the restaurant and you want food without waiting to catch someone’s eye.
Step by step
Section titled “Step by step”- Choose the branch you are sitting in. If you pick the wrong branch, your order goes to the wrong kitchen — so check the name at the top.
- Add what you want to your cart.
- Open the Cart tab and set the order type to Dine in.
- Pick your dining spot — your table, room, cabin or tapchan. The list shows what the branch actually has.
- Add a note if something matters: no onions, allergy, one plate to share.
- Place order.
Pick the right spot
Section titled “Pick the right spot”The spot list is how the restaurant finds you. Choosing the wrong one sends your food to another table, so it is worth the two seconds.
Spots are numbered and named — “#4 · Table 4”, “#1 · Cabin 1” — and the numbering matches whatever is physically written on your table.
If the branch has no spots set up, the app tells you so, and you cannot place a dine-in order there. Order takeout instead, or ask a member of staff.
What a “dining session” is
Section titled “What a “dining session” is”Your visit is a dining session, and it holds all the orders you place at that table.
Order starters now and a dessert an hour later, and you have not started a second visit — you have added a second order to the same session. This is why the app says “Follow-up items create a new submitted order in the same dining session.” The session is what gets totalled and closed when you leave.
Under Orders, a dine-in entry shows the session and how many orders it contains, with a visit total across all of them.
Why your order might say “pending confirmation”
Section titled “Why your order might say “pending confirmation””When you place a dine-in order, the restaurant confirms that you really are at the table you chose. Until a member of staff does that, your order shows as waiting.
This exists because a table is a claim about the physical world that an app cannot verify by itself. Confirmation normally takes moments. If it sits there, wave someone down — the staff app is showing them your order and the table you named.
Adding more during your meal
Section titled “Adding more during your meal”Just order again. Choose the same spot, and it joins the same session.
You do not need to close anything, and you do not need to tell the restaurant that more is coming — their board updates as soon as you submit.
Paying — now, or on the way out
Section titled “Paying — now, or on the way out”Restaurants run dine-in one of two ways, and the app follows whichever your branch chose. You do not pick.
Pay as you order. Each order is paid before the kitchen starts it. This is the default, and it is what most branches do.
Run a tab. Your orders go on the visit and you settle once, when you leave. Where a branch works this way, food starts without payment and your visit total is the thing that matters rather than any single order.
You can tell which you are in without asking: on a tab, orders start being prepared while still showing as unpaid, and the visit shows an outstanding total. Branches that run tabs also set a ceiling on how much one table may run up. If a new order would cross it, that order is refused and told you so — the food already on the tab is untouched.
Either way, settling happens with the restaurant, in whatever way that branch handles it: at the till, at the table, by card, by cash, by transfer. The app shows you what has been settled and what is still outstanding.
One rule matters: a payment is only real once the restaurant confirms it. If you pay by transfer and attach proof, a cashier reviews it. Until they do, your order will show as still awaiting payment. This is not distrust of you — it is the same rule for every payment route, and it is what keeps the restaurant’s records straight.
Leaving
Section titled “Leaving”You can simply leave. Staff record your departure and close the session once everything is served and settled.
If you leave while something is unresolved — food still coming, payment still open — the session stays in the restaurant’s follow-up queue until they sort it out. You do not have to do anything.
When something goes wrong
Section titled “When something goes wrong”| Situation | What to do |
|---|---|
| I chose the wrong table | Use the chat on the order and tell them straight away |
| My order is still “pending confirmation” | Get a member of staff’s attention — they can confirm the table |
| I want to cancel | Open the order; Cancel order is there while it has not been started |
| The food never came | Chat on the order — it reaches the branch working your table |
| I want to add something | Order again with the same spot; it joins the same visit |
| A dish I wanted is unavailable | The branch has run out; it returns by itself when restocked |