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Sitora Docs

The Sitora apps

Sitora is made of four separate mobile apps. Each one is for a different person, and each is a separate download. You only install the one that matches what you do.

Sitora

For guests. Look at a restaurant’s menu, order at your table, order takeout or delivery, and follow your order until it arrives. Start here.

Sitora Pro

For restaurant staff. Waiters, cashiers, kitchen, managers, storekeepers, branch admins and content managers each get their own workspace. Start here.

Sitora Biz

For owners. Your branches, your money, your people, and the decisions only you can make. Start here.

Sitora Courier

For couriers. Go on shift, accept delivery jobs, and see how you are doing. Start here.

Which app do I need?

Section titled “Which app do I need?”
If you… Install
Eat at the restaurant, or order from home Sitora
Work a shift — floor, till, kitchen, stock, or the office Sitora Pro
Own the business Sitora Biz
Deliver orders on a bike, scooter, car or on foot Sitora Courier

Some people need two. An owner who also works the floor uses Biz for the business and Pro for the shift. That is normal and expected — they are different jobs, so they are different apps.

Ideas that show up in every app

Section titled “Ideas that show up in every app”

A few words mean the same thing across all four apps. Learning them once makes every screen easier to read.

Restaurant and branch. A restaurant is the business. A branch is one physical location of it. Almost everything belongs to a branch, not to the business as a whole: the menu you order from, the table you sit at, the stock that is counted, the staff who are on shift. This is why staff apps keep asking which branch you are in — the answer changes what you see.

Order. One request for food. It has a type — dine in, takeout or delivery — and a status that moves forward over time. Once you submit an order, its contents are fixed. Adding something is a new order, not an edit to the old one.

Dining session. Your whole visit to a table. One session can contain several orders — the food, then the extra drinks, then dessert. The session is what gets closed when you leave and everything is settled.

Status. Where something is right now. The apps never guess: a status is what the restaurant’s own system says is true, so what a guest sees and what the kitchen sees cannot disagree.

What you can do right now. Buttons appear only when the action behind them is actually possible. If a button is not on screen, that action is not available to you at this moment — because of your role, or because of the state the thing is in. The apps deliberately do not show buttons that would fail.

What these apps do not do

Section titled “What these apps do not do”

Being clear about this saves time:

  • They do not replace your phone’s map. Sitora works out distances and delivery prices; navigation is handed to the map app you already use.
  • Staff apps are not a payroll system. Activity and earnings figures in Sitora Pro and Sitora Biz are estimates built from operational records, useful for a conversation — not a wage slip.
  • Nothing rewrites history. Corrections are recorded as new entries. You will never find a screen that lets you quietly edit what already happened.

Where to go next

Section titled “Where to go next”