Cashier
The cashier workspace is where money becomes true. A payment is not settled because a guest says they paid — it is settled because a cashier confirmed it. That decision is yours, and it is recorded.
The tabs
Section titled “The tabs”| Tab | What it holds |
|---|---|
| Pending | Payment claims waiting for your decision |
| Take | Collecting a payment at a station |
| Issues | Mismatches, missing proof, and blocked cases |
| Reviewed | Decisions already made |
| Receipts | Receipts still to be issued |
| History | The record over a date range |
Pending — the decision queue
Section titled “Pending — the decision queue”Each entry shows what you need in order to decide: the customer, the method, the order type, when it was submitted, and how long it has been waiting.
For a transfer, it shows proof — files or a note the guest attached. Open it and look before deciding.
Two outcomes:
Confirm. The money is real. The order is marked paid and can move on.
Reject. It is not. You give a reason, and the guest sees it. The order stays blocked until the payment is resolved.
Filters cover order type (dine in, takeout, delivery), payment method (cash, card, transfer, wallet, online, other), and sort (queue order or oldest first). My decisions shows just yours.
Take — collecting a payment
Section titled “Take — collecting a payment”The Take tab is for collecting payment at a physical station.
Binding a station
Section titled “Binding a station”Before collecting, you bind to a station. The station list shows each one’s state:
| State | Meaning |
|---|---|
| Available | Free — you can bind |
| Yours | You hold it |
| Held by another cashier | Someone else has it |
| Stale — claimable | Held, but idle long enough that you may take it |
| Not active | Out of service |
Binding prevents two cashiers driving the same terminal at the same time. If your hold lapses, the app tells you “Your station lease is no longer live” — bind again before collecting. Release it when you step away.
Collecting
Section titled “Collecting”Pick the unpaid order, then the route:
- Cash — you took cash
- Terminal (attested) — the card terminal completed and you are attesting it
- Other route
A payment in progress moves through states you can watch: Open, Presented, Processing, Collected — or Declined, Expired, Cancelled.
Settling a tab
Section titled “Settling a tab”Where the branch runs tabs, a table’s whole visit is settled in one act rather than order by order. The station shows the branch’s open tabs, longest-open first, so you can find the table without a general view of the floor.
Settling walks every outstanding order on that visit through the ordinary payment path. Nothing new happens to the money — it is the same collection you would do for a single order, repeated.
A tab the restaurant decides not to collect is not settled here. That is a write-off, it happens on the session, and it needs its own permission — see Waiter.
Issues
Section titled “Issues”
Cases that need attention rather than a straight yes or no:
- Mismatch — the amount does not match the order
- Already paid — a second claim against a paid order
- Cancelled — a payment against an order that no longer exists
- Blocked — something is preventing a decision
High-priority issues are marked. Work these before the ordinary queue: they are usually a guest standing at the till.
Receipts
Section titled “Receipts”Where fiscal receipts are required, this tab lists what has not been issued yet. It is a backlog, not an action queue — but it should not grow. If it does, raise it with your branch admin.
History
Section titled “History”Everything decided, filterable by Today, 7 days, 30 days or 90 days, and searchable by transaction, order, customer or note.
Use it to answer “what happened with that payment yesterday”. You cannot change anything from here — history is a record.
Day-to-day recipes
Section titled “Day-to-day recipes”A guest says they transferred but the queue is empty. Check the branch. Then check whether they attached proof — a claim with nothing attached may be sitting under Issues.
The amount does not match the order. Do not confirm it. It belongs in Issues as a mismatch. Confirming a wrong amount makes the restaurant’s records wrong and is not something you can undo.
I rejected a payment by accident. You cannot un-reject it. The guest submits again and you confirm the new one. Nothing is edited — the record shows both, which is the point.
The station says it is held by someone else. It is. Find them, or wait for it to go stale and become claimable.
I am offline. You cannot record decisions. Reconnect first. Deciding against a stale picture is how the same payment gets confirmed twice.
Cash arrived from a courier delivery. Confirm it here like any other cash payment. The order stays unsettled until you do, and the courier’s record shows outstanding cash until then — so do it the same day.
What a cashier cannot do
Section titled “What a cashier cannot do”- Change an order’s items or total. Payment is decided against the order as submitted.
- Un-decide. Corrections are new records, not edits.
- Refund from the app. Refunds are handled with the restaurant and, where a provider was involved, through that provider.
- Mark an order paid without a payment. There is one route to paid, and it runs through a confirmed payment.